Privacy & Cookies Policy

1. Introduction

This Privacy & Cookies Policy explains how we collect, use, and protect your personal data when you visit our website.

We are committed to protecting your privacy and handling your data in a transparent and secure way, in line with the UK General Data Protection Regulation and the Data Protection Act 2018.

2. Who We Are

This website is operated by Window Works Limited.

If you have any questions about this policy or your data, you can contact us via the form on this website.

3. What Data We Collect

As our website is very simple, we only collect personal data that you voluntarily provide via our contact form. This may include:

  • Your name
  • Your email address
  • Your phone number (if provided)
  • Any information you include in your message

We do not collect sensitive personal data or payment information through this website.

4. How We Use Your Data

We only use your data for the purpose it was provided, including:

  • Responding to your enquiry
  • Providing quotes or information about our services
  • Communicating with you regarding your request

We do not use your data for unsolicited marketing, and we do not sell or share your data with third parties for marketing purposes.

5. Lawful Basis for Processing

We process your personal data under the lawful basis of:

  • Legitimate interests – to respond to your enquiry and provide our services
  • Consent – where you have voluntarily submitted your information

6. How We Store and Protect Your Data

We take reasonable steps to ensure your data is secure and protected from unauthorised access, loss, or misuse.

Your data is only retained for as long as necessary to deal with your enquiry or as required for legal or administrative purposes.

7. Sharing Your Data

We do not share your personal data with third parties, except:

  • Where required by law
  • Where necessary to provide our services (e.g. email hosting providers)

Any third parties we use are required to handle your data securely and in line with data protection laws.

8. Cookies

Our website uses minimal cookies.

What Are Cookies?

Cookies are small text files stored on your device to help websites function properly.

How We Use Cookies

We may use:

  • Essential cookies – required for the basic functioning of the website
  • Basic analytics (if enabled) – to understand how visitors use the site

We do not use cookies for advertising or tracking across other websites.

You can control or disable cookies through your browser settings.

9. Your Rights

Under data protection laws, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Contact

If you have any questions about this policy or your personal data, please contact us via the website contact form.

11. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page.